At Principal, we invest in what matters. And building talented teams is where it all begins. We’re drawn to people who bring unique perspectives, passion, and expertise to help us advance the financial security and well-being of our customers, transform our growing business, and drive positive change in the communities where we live and work.

When we invest in you, and you invest in us, great things happen.

Join Principal Financial Group for an exciting opportunity to provide outstanding shareholder services. This role is uniquely positioned to lead all aspects of daily operations and drive process improvements, ensuring flawless performance and high service levels. You will have the opportunity to collaborate with internal and external collaborators, making a significant impact on our operations and client happiness.

What You'll Do

• Oversee the Shareholder Services team and direct reports to management.
• Manage the day-to-day activities (e.g reporting, AML/KYC, client enquires…etc) of the Shareholder Services team and ensure the operation complies with best practices and company policies.
• Oversee vendor operations to ensure service delivery meets SLA and monitor performance by assessing errors and Key Performance Indicators
• Build strong working relationships with clients and internal stakeholders, ensure service solutions provided are timely and thorough and related functions are handled accurately, efficiently, and according to established guidelines and controls.
• Drive Operational Efficiency, establish and review operation procedures, ensure control & compliance with operational risk management standards and regulation.
• Manage, mentor and motivate team members through coaching, performance reviews, and training to ensure high productivity and professional growth.
• Perform ad hoc projects as assigned.

Who You Are

• Bachelor's degree in Finance, Business Administration, or related fields
• At least 7 years of experience in fund management operations or transfer agency activities, with at least 1-2 years in a supervisory role
• SFC Type 1 licensed holder preferred; SFC RA 13 licensed candidate will be a strong advantage.
• Proficient in English and Cantonese, both written and spoken
• Skilled in Microsoft Word, PowerPoint, and Excel (Macros and VBA knowledge is a plus)
• Strong problem-solving, critical thinking, and analytical skills
• Excellent communication and interpersonal skills with the ability to foster effective working relationships.
• Flexible and adaptable to evolving structures, processes, and requirements
• Self-motivated and able to work under pressure and prioritize effectively
• Candidates with more experience will be considered as Manager.

Why Join Us?

At Principal, we believe that investing in you is the key to our success. We offer an encouraging environment where your outstanding perspectives and expertise are valued. You'll have the opportunity to work with world-class professionals, drive innovation, and contribute to the financial security and well-being of our customers. Together, we can achieve great things!